UGI encourages eligible natural gas and electric customers to apply for the federal Low Income Home Energy Assistance Program (LIHEAP) funds to help cover the cost of heating their home this winter. Applications will be accepted by the Pennsylvania Department of Human Services beginning November 2, 2020.
In addition, UGI offers a number of company-sponsored customer assistance programs designed to assist customers who are having difficulty paying their energy bill.
LIHEAP grants help customers with limited or fixed incomes pay their heating bills, repair or replace a heater, avoid utility service shut off, and assist in restoring a terminated service. LIHEAP grants do not need to be repaid. Customers interested in applying for LIHEAP should contact UGI. Company representatives will provide customers with information on the application process and eligibility requirements and also will provide assistance in completing and submitting the required forms.
Last winter, more than 34,800 qualifying UGI natural gas and electric customers received cash grants from LIHEAP, totaling more than $9.2 million.
LIHEAP funds are limited and available on a first-come, first-serve basis to qualifying customers. UGI urges customers to submit a LIHEAP application as soon as possible.
To qualify for LIHEAP funds, a customer must provide the following:
- Proof of income;
- Recent heating bill;
- Name, birth date and Social Security number for each person in the household.
Income eligibility for LIHEAP for 2020-2021 is:
In addition to providing LIHEAP information and application support, UGI offers a number of additional assistance programs:
For a limited enrollment time, UGI’s Emergency Relief Program is designed to assist its Pennsylvania natural gas customers who have been financially impacted by the COVID-19 pandemic and are struggling to make timely natural gas bill payments. The ERP consists of two components to help qualifying customers with their outstanding energy bills:
- Installment Plan for both residential and business customers. Enrollment in this plan will allow qualifying customers to spread their outstanding UGI balance over a period of time. This will allow extra time to catch up on any outstanding balance.
- One-Time Grant for residential customers. A one-time grant of up to $400 is available to eligible customers with a past due balance. Eligible customers include those who qualified for the Federal CARES Act Economic Impact Payment or who filed for unemployment benefits after March 13, 2020. This is not a loan and does not have to be paid back.
The ERP is designed for customers who do not qualify for other UGI’s Customer Assistance Programs.
UGI's Customer Assistance Program (CAP) offers qualifying income-eligible customers a more manageable monthly energy bill. UGI provides CAP participants with a monthly payment amount based on gross income, household size and energy usage. When CAP bills are paid on or before the bill due date, the difference between the amount billed and the actual amount used may be forgiven
The Low Income Usage Reduction Program, or Weatherization, offers free installation of energy conservation measures to low-income households to help make energy bills more affordable. Possible energy saving measures include ceiling insulation; floor, duct and hot water pipe insulation; caulking and weather-stripping, gas heater repairs and water flow restrictors.
The Operation Share Energy Fund provides energy assistance grants to qualifying customers who experience difficulty paying their heating bills. This community-based program is funded by a corporate donation by UGI as well as voluntary donations from UGI employees, UGI customers and concerned citizens. UGI works with over 25 community agencies to administer Operation Share funds.
C.A.R.E.S. (Customer Assistance and Referral Evaluation Service) can provide referrals to other helpful programs in the community. These programs can include LIHEAP, budget counseling, and State Weatherization or Office of Aging programs.
For additional information about all of UGI’s assistance programs, please visit www.ugi.com/gethelp or call UGI at 1-800-UGI-WARM (1-800-844-9276).
UGI also can assist eligible customers by setting up a Payment Plan. If a customer’s bill is higher than expected and there is difficulty paying the entire amount, UGI can set up a Payment Plan to help spread the payments over a set period of time.
UGI also offers several programs to assist customers in conveniently managing their bill payments. Under the Budget Billing Plan, UGI will estimate your annual energy usage and spread out that amount evenly over the budget billing period to calculate the monthly amount a customer pays. UGI reviews each customer’s Budget Billing Plan every three months to determine actual energy usage and make any necessary adjustments to monthly payments. This is a good option for customers who want predictability in their bills. This service is free of charge, and any active UGI customer who is current on their bill is eligible for Budget Billing.
UGI encourages customers who may qualify for any of these programs to contact the company. UGI is committed to assisting customers who need their energy service restored or are working to avoid termination of service whenever possible.
UGI Utilities’ headquarters is located in Denver, Pennsylvania. The utility serves more than 700,000 natural gas and electric customers in 45 counties in Pennsylvania and one county in Maryland. Additional information about UGI is available at www.ugi.com, on Facebook at www.facebook.com/ugiutilities or on Twitter at www.twitter.com/ugi_utilities