UGI Utilities (UGI) – Gas Division has been recognized as an “Easiest to Do Business With” utility driven by high scores for billing and payment experiences for customers. The recognition comes from Escalent’s Cogent Syndicated 2026 Utility Trusted Brand & Customer Engagement: Residential ™ study. Escalent is an AI-enabled market research and advisory firm with extensive energy, utility, and brand experience.
Escalent conducted surveys of more than 61,000 residential utility customers of the 157 largest U.S. utility companies. Consumers rate utilities on several attributes, which together form the Customer Effort Score, a measure of how easy it is to do business with a utility.
UGI, along with 30 other utilities nationwide, made the list this year with high scores on bill understandability and bill-pay effort. UGI also saw its score increase compared to last year, while the industry overall saw a drop.
“Reducing bill confusion through better communication and design as well as reducing stress by giving customers more support and control over their energy use is essential to improving Customer Effort perceptions in an environment where bills are increasingly difficult to manage,” says Suzanne Haggerty, director of Cogent Syndicated research with Escalent’s Energy team.
“UGI is committed to providing quality customer service including easy-to-understand billing and convenient payment options like digital e-wallets,” says Dan Adamo, UGI’s Vice President of Customer Relations. “UGI also provides customers with energy efficiency rebates and assistance programs.”
