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UGI offers guidance for restoring natural gas service to homes and businesses impacted by flooding

Portions of UGI’s service area were significantly impacted by heavy rainfall on Sunday, July 9. A number of homes and businesses experienced flooding, loss of utility service, and damage to their heating and cooling equipment

UGI customers whose natural gas service was affected by flooding conditions should call UGI at 1-800-276-2722. Submerged gas meters or regulators must be turned off and inspected by qualified utility personnel before service can be restored.

Gas service can only be restored after floodwaters have completely receded and all standing water, mud and debris has been pumped out. Under no circumstances should a customer attempt to turn the gas back on themselves. UGI personnel will restore each individual gas service and relight pilots to functioning equipment when it is safe to do so.

If your natural gas water heater, house heater or other gas appliance has been submerged, most manufacturers recommend you have the appliance inspected and possibly replaced. Customers should contact a qualified HVAC professional to have their appliances inspected.

UGI Utilities is a natural gas and electric utility with headquarters in Denver, Pennsylvania. UGI serves more than 740,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at, our Facebook page at;  or follow us on Twitter at

Joseph Swope